CRM · Tasks
Every task has
an owner and a due date
For teams that run their work out of e-mail, chat and spreadsheets. Requests from your inbox, your website form and your colleagues end up in one backlog that shows who is on what and what is stuck.
- Kanban, board and table over the same data
- SLA targets per priority and an "Over SLA" filter
- AI summary for long task descriptions
No credit card. Up and running in 5 minutes.
- Three viewsTable, kanban by status and a board by status category.
- SLA per priorityA target for each priority and a view of what is overdue.
- One backlogTasks from e-mail, web forms and colleagues in one place.
- AI summaryA machine-written brief so the assignee gets the point fast.
Why tasks in BizKitHub
Work does not get lost. It just goes unseen.
Tasks are born in e-mails, meetings and phone calls. Until they live in one place, nobody knows what is done and what someone is "looking into".
Today
- Requests are scattered across e-mail, chat and notes
- Nobody knows who owns a task
- You notice a stuck request when the client calls
- You read a long thread from the top to find the point
With BizKitHub
- Every request has a key, an owner, a priority and a due date
- The "My issues" filter shows what you should work on
- Issues idle for 7 days are flagged and you can see what is over SLA
- The AI summary tells you what it is about in seconds
Backlog
What needs doing is always on top
The default sort puts work in progress first, then waiting and new issues, each group ordered by priority. Save any filter as a view and share it with your team.
- Five priorities from Low to Blocker
- Types: task, bug, incident, question, feature request and more
- Tags, projects and saved views
- Bulk change of status, priority and assignee
| Key | Subject · priority | |
|---|---|---|
| WEB-211 | GoPay failing · Critical | Over SLA |
| WEB-209 | Mobile checkout · High | In progress |
| CRM-87 | Contact import · Normal | Idle |
| WEB-198 | Homepage copy · Low | Waiting |
AI summary
Read a long brief in seconds
AI can write a short summary of any issue. It sits above the description, nobody edits it by hand, and it is regenerated when the brief changes. For trickier cases, open an AI chat that receives the full context of the task.
- One-click summary, or automatic for issues created from e-mail
- Ask AI: an internal chat about one specific task
- AI suggests missing tags based on recent issues
- Copy a task as a prompt for another tool
Brief: 4 paragraphs, 2 attachments (screenshot, browser log)
Since last night, card payments through GoPay fail on the return page. The customer has paid but the order stays unpaid. Only mobile Safari is affected.
Thanks, taking it. Checking the return URL in the gateway settings.
Insights and SLA
Know whether the queue is growing or shrinking
Set an SLA target for each priority. Insights show incoming issues, how many were closed and the median resolution time, excluding the time an issue spent waiting on the client.
- Arrivals, throughput and net flow over 7, 30 or 90 days
- SLA attainment by priority
- Cumulative flow chart and a priority heatmap
- Effort estimate from 0 to 100 for planning
What it does
Tasks that do not slip through
Kanban and board
Drag a card to another column and the status changes.
Custom statuses
Define your own statuses, each mapped to New, In progress, Waiting or Done.
Projects
Each project has its own key in the issue number, for example WEB-214.
Watchers and mentions
Reporter, assignee, commenters and watchers get notified.
Comments and e-mails
Internal comments stay in the team; e-mails go to the reporter.
Attachments and links
Files, documentation links and test URLs on the task.
Merging
Merge duplicate requests under one main issue.
Confidential content
Sensitive tasks are visible to organisation admins only.
PDF export
Hand the task status to an outsider without internal notes.
Getting started
Your first backlog in five minutes
- 01
Create an account
Sign-up is free and needs no credit card.
- 02
Create a project
Pick a project key and invite colleagues to the organisation.
- 03
Add your first tasks
By hand, from e-mail via the helpdesk, or from the contact form on your website.
Who it is for
From a small team to a support desk
Agencies and developers
Client requests by project, with effort estimates and logged time.
E-shops
Internal tasks around orders, returns and website content.
Service companies
Service requests and incidents with priorities and SLAs.
Back office
Invoicing, purchasing and admin work with a clear owner.
Connected modules
Runs on the same data as the rest of your company
Helpdesk
Support from your inbox. Mail gets sorted, you answer.
Projects
Projects with rates and billing of tracked time.
Time Tracker
Tracked time that turns itself into an invoice.
Contacts & CRM
Customers, companies and the full relationship on one card.
AI assistant
AI that knows your data and can act on it.
Workflow
Order statuses that issue the invoice and send the e-mail.
Frequently asked questions
Common questions about tasks
What is the difference between kanban and board?
Kanban has a column for every status and you drag cards between them. The board groups tasks into four categories (New, In progress, Waiting, Done) and orders them by priority.
Where does the AI summary come from?
A language model writes it from the task brief. For issues created from e-mail it is produced while the message is processed; for others you generate it with a button. It cannot be edited by hand, so it always matches the brief.
Can I see tasks from all my organisations?
Yes. The "My tasks" tab collects issues assigned to you across every organisation you are a member of.
How do I set up SLAs?
Enter a target resolution time for each priority. Only active time counts towards the SLA, so time spent waiting for a reply is excluded.
Can tasks be created from my own website?
Yes. A contact form on your website sends the message over the REST API and it becomes an issue, attachments included. Others are created by hand or from incoming e-mail. Each issue shows where it came from.
Give every task a name and a due date
Create a free account and move your first requests into the backlog. Invite colleagues with one e-mail.