Commerce · Reviews
Reviews only
from real buyers
For e-shops that want to show what real customers think. Only someone whose order you delivered can write a review, and you can reply to it publicly.
- Every review from your website is a verified purchase
- Ratings for the shop and for individual products
- Your reply appears right under the review
No credit card. Up and running in 5 minutes.
- ★★★★★ Lucie PokornáCoffee arrived the next day, perfectly packed.ShopLive
- ★★★★★ Jan HorákComandante C40 grinder: an even grind.ProductReplied
- ★★★☆☆ Petra MaláTastes good, but a smaller pack than I expected.ProductNo reply
- ★☆☆☆☆ Pavel N.Contains links to another website.ShopHidden
- Verified purchaseA review from your website is always tied to a delivered order.
- Shop and productsOne shop review and one per product in the order.
- RepliesA public reply from the shop right under the review.
- ModerationHide an unsuitable review from the website in one click.
Why reviews in BizKitHub
Ratings backed by an order
Reviews anyone can write lose their weight. In BizKitHub only a customer you actually delivered to can write one.
Today
- Anyone can write a review, including competitors
- You cannot tell whether the author bought anything
- There is nowhere to answer criticism publicly
- Product ratings live in a different system than orders
With BizKitHub
- A delivered order unlocks the review
- Every review from your website is marked as a verified purchase
- Your reply shows right under the review
- Ratings sit with the product and the order in one system
Review rules
Only delivered goods unlock a review
Each delivered order entitles the customer to one shop review and one review per product in it. Reviews unlock three days after delivery, so the customer has time to try the goods. Cancelled orders never count.
- A review attaches to the newest order not reviewed yet
- The author name is prefilled from the customer profile
- Up to 1,000 characters and 1 to 5 stars
- Spam guard: too many links or repeated characters
- 3 NovOrder deliveredGLS · proof of delivery stored
- 6 NovReviews unlockedShop + 2 products, 3 reviews in total
- 7 NovShop review ★★★★★Verified purchase · live on the website
- 7 NovProduct review ★★★★☆Brazil Santos coffee 1 kg
Stars on your website
An average rating on every product
The API returns the average, count and star distribution for dozens of products in one call, so you can show stars on category listings too. Load the shop’s or a product’s reviews page by page.
- Summaries for up to 200 products per call
- Number of reviews per star rating
- Review language and the shop’s reply on each item
- Check whether a customer may review, and how many reviews remain
{
"items": {
"kava-brazil-santos": {
"average": 4.6,
"count": 38,
"distribution": [1, 0, 2, 9, 26]
}
}
}Managing reviews
Answer criticism publicly and to the point
New reviews go live right away. In the admin you filter them by type and visibility, reply publicly to any of them and hide the unsuitable ones. Deleting a review lets the customer write a new one for that order.
- Filter: shop or product, live, unanswered, hidden
- A link to the order the review belongs to
- Hide instead of delete, so the review stays on record
What it does
Reviews connected to orders
Shop reviews
One shop review for every delivered order.
Product reviews
One review for each product in a delivered order.
Verified purchase
Reviews from your website are flagged as tied to a real order.
Delay after delivery
Reviews open three days after delivery, not sooner.
Public replies
The shop’s reply under the review; clear the field to remove it.
Hide from the website
Hide an unsuitable review and show it again any time.
Spam guard
Text with many links or repeated characters is rejected.
Star summaries
Average, count and distribution for product listings.
REST API
List, summary, review allowance and creating a review.
Getting started
Your first review after your first delivery
- 01
Connect your website
A form for signed-in customers and a review list on product pages.
- 02
Deliver orders
Three days after delivery the customer can rate the shop and products.
- 03
Reply
Find unanswered reviews in the admin with a single filter.
Who it is for
Who reviews help
E-shops
Stars on product pages and category listings.
Specialist shops
Real experience with a specific product helps the next buyer choose.
Brands with their own website
Shop ratings on your own domain, not on someone else’s portal.
Connected modules
Runs on the same data as the rest of your company
E-shop
Headless e-shop over API. Your frontend, our backend.
Products
Catalogue with variants, prices, categories and SEO.
Orders
The whole order lifecycle, from cart to payment and dispatch.
Contacts & CRM
Customers, companies and the full relationship on one card.
REST API
Public API with Swagger for every module.
Frequently asked questions
Common review questions
Who can write a review?
A signed-in customer whose order you delivered. For each order they can rate the shop once and each product in it once.
When does a review appear on the website?
Right after it is submitted. You can hide an unsuitable review in the admin. A hidden review stays on record and can be shown again.
Why can’t the customer review right after delivery?
Reviews open three days after delivery so the customer has time to try the goods. Cancelled orders never unlock a review.
Can I reply to a review?
Yes. The shop’s reply shows on the website under the review. You can edit or remove it at any time.
How do reviews get onto my website?
Through the REST API: list the shop’s or a product’s reviews, get star summaries for many products and create new reviews. Documentation is in Swagger.
Show what real customers say about you
Create a free account and let customers rate their delivered orders.