CRM · Helpdesk
AI sorts the mail,
you answer
For companies whose support runs through a shared inbox. AI spots spam, turns the rest into tickets with attachments and a priority, and assigns each one to the colleague who owns the topic.
- Spam and automated mail never become tickets
- Priority and assignee based on what the message says
- Customers see their ticket status on a public page
No credit card. Up and running in 5 minutes.
Hello, order 2026-0518 arrived with a cracked table top. Photos attached. Could you send a new top by Friday? We have a party on Saturday.
Not spam. Damaged goods complaint with a Friday deadline. Priority: high. Attachments: 3 photos.
Ticket DN-482 created · assigned to Tomáš Beneš (returns, shipping)
- AI triageEvery message is checked for spam and whether it needs a ticket.
- AttachmentsFiles from the e-mail are stored with the ticket.
- Threads stay intactA customer reply joins the original ticket.
- Public ticket pageStatus and history for the customer, in Czech or English.
Why a helpdesk in BizKitHub
A shared inbox is not support
When three people work one inbox, two of them answer the same e-mail and the third message gets buried under newsletters.
Today
- Spam, notifications and customer questions in one pile
- Nobody knows who is answering which message
- Customers ask whether their e-mail even arrived
- You dig through the mailbox to find attachments
With BizKitHub
- Spam and noise stay out of the ticket queue
- Every ticket has an owner, a priority and an SLA
- Customers get a link to a page with status and replies
- Attachments live on the ticket, the thread stays together
Incoming mail triage
AI decides what is a request and what is noise
New mail is fetched roughly every ten minutes. First it is routed: customer request, accounting document or technical noise. Requests are then checked for spam and turned into tickets with their own subject, description and priority.
- Bounces, DMARC reports and prompt-injection attempts never become tickets
- Supplier invoices and bank statements go to the document inbox
- Sensitive messages (finance, legal, HR) are visible to admins only
- A reply to our e-mail always joins the original ticket
- Cracked table top, order 2026-0518Martina Svobodová09:12Ticket DN-482
- Re: [DN-477] Assembly dateJiří Dvořák08:47Added to DN-477
- Invoice 2026110034Dřevo Hradec s. r. o.08:30Accounting
- Get 10,000 visits a dayseo-boost@mail.example07:55Spam
- Undelivered Mail Returned to SenderMAILER-DAEMON07:02Noise
Assignment and draft replies
The ticket goes to whoever knows the topic
Describe what each team member handles. AI uses that to assign new tickets and the assignee gets notified. One click prepares an internal draft reply from the ticket, the customer record and their orders. The customer never sees the draft until you send it.
- Assignment based on each member's area of work
- Internal draft reply you can turn into an e-mail
- "Handle manually" mode: AI leaves the ticket alone
- Bulk re-triage of unassigned tickets
- 09:12Ticket created from e-mail3 attachments · source: incoming e-mail
- 09:13Assigned: Tomáš BenešArea: returns, shipping
- 09:20AI draft replyInternal · hidden from the customer
- 09:31E-mail to customerNew top ships on Thursday
Public ticket page
Customers do not have to call to check status
Every ticket e-mail links to a page on support.bizkithub.com. The customer sees the status, the reply history and attachments, can add information or ask for a higher priority with a reason.
- Status and the full public conversation behind one link
- Customers reply straight from the page
- Escalation request with a reason, at most once every 24 hours
- Internal comments stay hidden
What it does
Support that keeps itself tidy
Contact form
A form on your website opens a ticket, attachments included, over the REST API.
SLA per priority
A resolution target for each priority and an "Over SLA" filter.
AI summary
A short brief above the ticket description.
Comment or e-mail
An internal note for the team, or a reply straight to the customer.
Auto-close
Tickets waiting on the customer close after a period you set.
Merge and link
Merge duplicates; a new message on a closed ticket gets linked.
Customer card
The sender is matched to a CRM contact, orders included.
Spam under control
Correct spam verdicts one by one or in bulk.
PDF export
The ticket status as a document, without internal notes.
Getting started
Up and running in an afternoon
- 01
Connect your inbox
Paste the API key of the Resend account that receives your customer mail.
- 02
Describe your team
Write what each member handles. AI assigns tickets accordingly.
- 03
Answer from tickets
New messages land in a queue with status, priority and owner.
Who it is for
Wherever support runs on e-mail
E-shops
Order questions, returns and shipping with the customer record at hand.
SaaS and developers
Bugs and feature requests with priorities and SLAs.
Service companies
Client service requests with a clear view of who handles them.
Small teams
One shared inbox read by two or three people.
Connections
Where tickets come from
- Resend (incoming e-mail)
- SMTP for outgoing mail
- REST API for contact forms
- support.bizkithub.com
Connected modules
Runs on the same data as the rest of your company
Tasks
Tasks and tickets with deadlines, priorities and AI summaries.
Contacts & CRM
Customers, companies and the full relationship on one card.
E-mails
Transactional e-mail, templates and deliverability.
AI assistant
AI that knows your data and can act on it.
Orders
The whole order lifecycle, from cart to payment and dispatch.
Complaints & returns
Complaints and returns with history, files and deadlines.
Frequently asked questions
Common helpdesk questions
How do e-mails get into the helpdesk?
Customer mail is received through Resend. Paste its API key in the organisation settings and new messages are fetched roughly every ten minutes. The key is stored encrypted and used only to read the incoming mailbox.
What if AI marks a real question as spam?
Correct the verdict on the message or in bulk in the ticket list. If the AI is unavailable, the message is treated as a normal request so no customer question gets lost.
Does AI reply to customers on its own?
Not without your decision. The draft reply is an internal comment you turn into an e-mail. Automatic AI processing is switched on in the organisation settings, and "Handle manually" turns it off for a single ticket.
What does the customer see on the public ticket page?
The subject, status, public conversation and attachments. Internal comments and notes are not shown. The link is a long random string and the page does not pass it on to other websites.
Do I also need the Tasks module?
Tickets and tasks are the same issues in one backlog. The helpdesk adds incoming mail, AI triage and the public ticket page.
Let your inbox sort itself
Create a free account, connect your customer mail and see your first tickets within minutes.